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What is the return or exchange policy?Our policy allows customers to return or exchange any product purchased from our website within 15 days of receipt. The product must be in new and unused condition and in its original packaging. In the event that the product is damaged, a picture of the damaged product must be received. We will then exchange it or provide a full refund at no extra cost to the customer. If the product is being returned or exchanged for any other reason, the customer will be responsible for any shipping costs associated with the return. Please contact us at firstname.lastname@example.org to initiate the return or exchange and we will provide you with further instructions.
When will I receive my order?We have a processing time of 48 - 72 hours depending on the availability of the product. In most cases, the products will ship within 3 days after the processing time. You will receive a tracking link as soon as your order ships. Actual delivery time will depend on the postal service. If you have any concerns about the status of your order, please contact us at email@example.com. Rest assured that we are working hard to deliver your order as quickly as possible. Domestic Shipping: Standard shipping typically takes 2 to 10 business days. International Shipping: International shipping depends on the location and carrier.
Can I make changes to an order once placed?In the event that a change must be made, you must contact us as soon as possible at firstname.lastname@example.org. Once the order has been shipped, a change will not be possible. Please refer to our return or exchange policy.
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